Refund policy

Last Updated: November 6, 2026

At humann, we value our customers and aim to provide a clear and straightforward shopping experience. This policy explains the conditions and procedures for returns and refunds.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

  • Items must be unused and in their original condition.
  • Items should include their original packaging and accessories, where applicable.
  • Proof of purchase must be provided.

Items that have been used, damaged after delivery, or returned in an unsuitable condition may not qualify for a return, except where applicable law provides otherwise.

2. How to Request a Return

To request a return, please contact our customer support team:

Email: abo.sliam.5016@gmail.com

Please include your order number and a brief explanation of the reason for your request.

Our team will review your request and provide the appropriate return instructions. Please wait for confirmation before sending any item back.

3. Return Shipping Costs

For approved returns involving defective, damaged, or incorrect items, humann will review the issue and provide an appropriate solution, including return shipping arrangements where applicable.

For other approved returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are non-refundable unless the return results from an error on our part or applicable law requires otherwise.

4. Refund Processing

Once the returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider or financial institution.

5. Exchanges

If you would like to exchange an item, please contact us at abo.sliam.5016@gmail.com.

Exchange requests are subject to product availability and approval.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible.

Include your order number and relevant photos or details so our team can review the issue and assist with an appropriate resolution.

7. Contact Information

For questions about returns, refunds, or exchanges, please contact:

Brand: humann
Email: abo.sliam.5016@gmail.com

Thank you for shopping with humann.